PDA

View Full Version : Game access



Furia
January 24th, 2013, 10:51
I cannot seem to get into the game this morning. I have tried chrome, firefox, and internet explorer, from 2 different computers, one a Win7 machine and one a Mac. I cannot get into the game from any of them. The window just keeps bouncing and refreshing. I have cleared all the caches multiple times. Any ideas? I called my brother and he has no problem. I tried from home and from work. I am Furia in the game.
http://www.facebook.com/greg.zaletel

Guild Masters
January 24th, 2013, 13:47
We are already working on a new log in module which will solve all these log in issues since new Facebook changes.

Meanwhile we suggest using any of these two clean URLs to login:
http://apps.facebook.com/guildmasters
http://www.guildmasters.com (http://www.guildmasters.com/)

and also trying to disable secure browsing (https) under Facebook Settings / security. Sometimes it works and you can enable it again once your session is reestablished.

Please let us to know when you get log in again.

Furia
January 24th, 2013, 14:07
I tried both of those links and I still cannot get in. I checked and am not using https. The page just tries to load then keeps trying, bouncing back and forth between two urls.

Alex
January 24th, 2013, 19:45
Hello Furia. I've just loged with your character and it's all ok. Then if your character and session is not broken, and it is not dependent on your computer or browser, then it could be something wrong on your facebook user.

We will look deep onto this, and please let us to know if you gain access again.

Thank you

Furia
January 24th, 2013, 21:34
I still cannot get in, and have tried from multiple computers and browsers. I have no idea what could be wrong on the facebook ID that would cause this. It seems like this is going to end my consecutive day logins :-(

Furia
January 25th, 2013, 01:47
I am able to get back in now, so what ever you did, thank you :-)

Alex
January 25th, 2013, 04:23
The only thing I did is to log in with my Facebook Id and your character 7 hours ago. I just started my day and saw your posts with the good new :)

After Facebook's last changes on the log in API, and though we are compliant with the new one, we are getting still some issues of this kind which solve themsleves. I think that there are some issues with facebook, maybe some desynchronization among their servers, whice make temporal problems with our Authentication API. The endless loop is a bouncing trying to get our app and the mistake is before loading the game, it's in the facebook authentication.
We'll look deep onto it and will eventually update the API, as soon as we upload the skills. Meanwhile, if you are getting a loop again, I only can suggest to close the Facebook session and login again.

Felix Guardian
January 31st, 2013, 13:43
I have a user under reporting they can't get into GM -

http://www.guildmasters.com/Game/Profile.aspx?IdProfile=22

I forwarded the URLs in this thread for him to try to see if it fixed the the issue. Otherwise, I wanted to get a report in..

Guild Masters
January 31st, 2013, 13:59
Just logged on his account and it's OK. He must follow these steps:

1- Close facebook session.
2- Close and reopen browser (to free any possible game-session still open).
3- Log in on Facebook.
4- Click on any of these URLs, and be sure at the nav bar that it's just http and not https:
http://apps.facebook.com/guildmasters
http://www.guildmasters.com (http://www.guildmasters.com/)
Let us to know if he may login.